Mind to Mindful

In 2021, M2M presented PIMSY with an opportunity to provide a customized Electronic Health Record (EHR) solution that aligns with the changing workplace needs of a growing mental and behavioral health agency. Specific emphasis was placed on addressing key areas to establish accountability and oversight controls essential for improved and concise practice management. 

Administration 

Features built into PIMSY Administration functionality eliminated repetitive tasks and streamlined processes while enabling agency-wide sharing of the client data:  

• Payroll – seamless integration with clinician gross payment calculations by extracting data for transfer to a third-party payroll system. This significantly reduces manual calculations and ensures accuracy and efficiency from the beginning of the payroll process.
• Tags – customizable to facilitate effortless recognition and swift retrieval of vital information. 
• Tasks – assess status with color-coded indicators in one view, prioritize tasks, add latest items, and communicate workload for enhanced and efficient communication.
• Global Notes List – customize notes view access based on user profiles, ranging from single provider access to supervisor-level access.
• Streamlined Provider Navigation – easily toggle between clients and open charts as PIMSY tracks and maintains available activities, eliminating the need to close and reopen tasks repeatedly.
• Calendar – quickly and conveniently manage client schedules with the ability to view all upcoming appointments.
• Easy Communication – send follow-up instructions and guidance to clients through the Patient Portal.
• Client Documentation – effortless note generation, saving time, and maintaining efficient workflows.
• Client Management – toggle between multiple client tabs, update notes, reference appointments, and manage tasks in a single, user-friendly window.

Compliance

Ensuring compliance was crucial in maintaining patient information’s confidentiality, integrity, and availability while meeting California’s legal and regulatory requirements. The PIMSY platform is HIPAA Compliant with robust access controls to ensure that only authorized personnel have access to patient data.  

• Auditing and Audit Trails – Comprehensive audit trails that log all activities within the system and regularly review them to detect and respond to any unusual or unauthorized actions.
• Access Controls – Strict access controls limit user access to the minimum necessary information required for perspective roles. 
• Interoperability Standards – Adheres to interoperability standards, allowing for seamless exchange of patient information with other healthcare systems while maintaining data integrity and security.

Billing 

PIMSY Billing portal includes robust features to significantly lower denial rates: 

1. Front-end claim scrubbing to catch errors before submitting claims.
2. Batch eligibility verification to check insurance coverage before providing services.
3. Electronic secondary claim submission.
4. Unmatched reporting capabilities to streamline billing processes.

HR Management/Payroll 

PIMSY enhanced and customized existing payroll functionality to accommodate M2M’s unique business model for clinician payments with strict adherence to California state employment laws.